Listening Sample Task - Form Completion
s1~Mkere~s2~Westall~s3~BS8 9PU~s4~0.75 m~s5~0.5 m~s6~(some) books~s7~(some) toys~s8~1,700
s1~....................~s2~....................~s3~....................~s4~....................~s5~....................~s6~....................~s7~....................~s8~....................
s9~x~s10~x
s9~~s10~
A Good morning Packham’s Shipping Agents. Can I help you?
B Oh yes, I’m ringing to make enquiries about sending a large box, a container, back home to Kenya from the UK.
A Yes, of course. Would you like me to try and find some quotations for you?
B Yes, that’d be great. Thank you.
A Well first of all, I need a few details from you.
B Fine.
A Can I take your name?
B It’s Jacob Mkere.
A Can you spell your surname, please?
B Yes, it’s M-K-E-R-E.
A Is that ‘M’ for mother?
B Yes.
A Thank you, and you say that you will be sending the box to Kenya?
B That’s right.
A And where would you like the box picked up from?
B From college, if possible.
A Yes, of course. I’ll take down the address now.
B It’s Westall College.
A Is that W-E-S-T-A-L-L?
B Yes, ... college.
A Westall College. And where’s that?
B It’s Downlands Road, in Bristol.
A Oh yes, I know it. And the postcode?
B It’s BS8 9PU.
A Right ... and I need to know the size.
B Yes, I’ve measured it carefully and it’s 1.5m long ...
A Right.
B 0.75m wide ...
A OK.
B And it’s 0.5m high or deep.
A Great. So I’ll calculate the volume in a moment and get some quotes for that. But first can you tell me, you know, very generally, what will be in the box?
B Yes there’s mostly clothes.
A OK. [writing down]
B And there’s some books.
A OK. Good. Um ... Anything else?
B Yes, there’s also some toys.
A OK and what is the total value, do you think, of the contents?
B Well the main costs are the clothes and the books – they’ll be about £1500 but then the toys are about another two hundred – so I’d put down £1700.
B Oh yes, I’m ringing to make enquiries about sending a large box, a container, back home to Kenya from the UK.
A Yes, of course. Would you like me to try and find some quotations for you?
B Yes, that’d be great. Thank you.
A Well first of all, I need a few details from you.
B Fine.
A Can I take your name?
B It’s Jacob Mkere.
A Can you spell your surname, please?
B Yes, it’s M-K-E-R-E.
A Is that ‘M’ for mother?
B Yes.
A Thank you, and you say that you will be sending the box to Kenya?
B That’s right.
A And where would you like the box picked up from?
B From college, if possible.
A Yes, of course. I’ll take down the address now.
B It’s Westall College.
A Is that W-E-S-T-A-L-L?
B Yes, ... college.
A Westall College. And where’s that?
B It’s Downlands Road, in Bristol.
A Oh yes, I know it. And the postcode?
B It’s BS8 9PU.
A Right ... and I need to know the size.
B Yes, I’ve measured it carefully and it’s 1.5m long ...
A Right.
B 0.75m wide ...
A OK.
B And it’s 0.5m high or deep.
A Great. So I’ll calculate the volume in a moment and get some quotes for that. But first can you tell me, you know, very generally, what will be in the box?
B Yes there’s mostly clothes.
A OK. [writing down]
B And there’s some books.
A OK. Good. Um ... Anything else?
B Yes, there’s also some toys.
A OK and what is the total value, do you think, of the contents?
B Well the main costs are the clothes and the books – they’ll be about £1500 but then the toys are about another two hundred – so I’d put down £1700.
You will hear a telephone conversation between a customer and an agent at a company which ships large boxes overseas.
Question 1-8
Complete the form below.
Write NO MORE THAN THREE WORDS AND/OR A NUMBER for each answer.
PACKHAM’S SHIPPING AGENCY – customer quotation form | ||||||||||
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